About Us

About Carson Care

CarsonCare nursing agency was established in 2016 by nurses with the aim of supporting healthcare providers with temporary and permanent recruitment. Over the years CarsonCare has grown is client and staff database and has extended its service into the provision of health and social care in domiciliary settings. We operate 24/7, 365-day service with a single point of contact. CarsonCare endeavours to cover all vacancies whether they are booked at short notice or in advance. We pride ourselves in providing a flexible service that meets the unique and individual needs of our clients and staff.

Our objectives include:

  • Inclusive of the Data Protection Act 1998 and confidentiality agreements, CarsonCare will implement the most effective communication methods, with our friendly and professionally trained office staff.
  • CarsonCare office staff will work as an effective team to ensure the fulfilment of vacancies is done in a timely and efficient manner that places emphasis on delivering a quality safe service.
  • We will respond promptly to complaints from our clients and staff and use all feedback to further improve our service delivery.
  • In addition to providing mandatory training to all its members, CarsonCare will also provide its staff with opportunities for continued professional development, in order to keep their skills and knowledge up to date and relevant. This includes support and guidance with NMC revalidation for our registered nurses.
  • CarsonCare will maintain clear and achievable objectives and value continuous personal development reviews, whilst using an open feedback system, thereby facilitating our staff’s determination to succeed.
  • To recruit and retain only the best and appropriately qualified staff.
  • To conform fully with all the requirements and regulations issued by the  Department of Health, The Care Quality Commission (CQC), and The Care Inspectorate Wales (CIW).

Quality assurance

CarsonCare is committed to providing quality services to all our clients and staff. We are committed to continuously improve the quality of our service. The agency has a comprehensive Quality Assurance Policy, which is constantly under review and revision. An important part of our approach to quality assurance is to obtain the views and feedback from all our stakeholders, particularly those of clients and their representatives, and our staff.

We have worked with Carson care agency for a number of years and find that they operate a very efficient booking system, employ excellent nursing staff and the customer service is 1st class. I would recommend Carson Care as one of the best agency providers in the area

Louise – Business Administrator, Pontypridd

We have a long standing relationship with Carson Care and have found they take the time to understand our needs and provide quality staff. The people in the office are always polite and friendly and willing to help even when we ring at short notice. The clinical staff allocated to us are appropriately trained and of a high standard which helps us to deliver quality care to the people who live in our care home. Trevor, it’s a pleasure working with you.

GM – Care Home Manager, Caerphilly

Carson care is a fantastic Nursing agency and I have been working for them for over 2 years. They have a variety of shifts so I get choose where and when I work. The management is very supportive to their staff in both work and outside. The recently launched app makes it easy to manage my availability and keep track of my booked shifts. I can even get my timesheet signed through the app! I would recommend it to people.

Clara – Registered Nurse, Newport

Our Blog

Exercise ‘improves memory in heart failure patients’

Two-thirds of patients with heart failure have cognitive problems, according to research by the University of Rome.


Wales will need thousands more people to work in caring roles with adults and children by 2030 if it is to keep pace with the growing demand for care services and provide support for communities across the country.

Bowel cancer outcomes in Wales amongst the poorest in Europe

An alarmingly low number of eligible people in Wales take part in bowel screening programmes, and the majority of the country’s health boards breach waiting times for tests that can diagnose bowel cancer.

Receive alerts from

Our Mobile App

Staff have the opportunity to manage their work life through our own Company App.